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How to Set Up DKIM for SAP SuccessFactors?

To enable DKIM authentication for SAP SuccessFactors  please contact the SAP Cloud Support team (under component LOD-SF-PLT-SEC) and provide them with the following information:

  • Company ID;
  • Datacenter;
  • Your mail domain details;

(Provide a full list of the email domains used that you use )


SuccessFactors can also forward outgoing emails through a customer's own SMTP server(s). For this they require the following information:

  • the condition (recipient domain)
  • the customer's SMTP server's IP and port
  • SMTP auth user and password if needed.

Publishing your DKIM public key for SAP SuccessFactors

After you get your public key from SAP SuccessFactors’s support team: 

  1. Login to your DNS provider’s management console as the admin
  2. Navigate to the DNS records section 
  3. Create a TXT or CNAME record depending on the type of DKIM record provided to you
  4. Copy and paste the hostname and value
  5. Save changes to your record and wait for 48-72 hours for your DNS to process these changes 

Lookup and validate the published DKIM DNS record using our free DKIM record lookup toolEnable DMARC for your domains to protect against spoofing. Sign up for a DMARC trial today!

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PowerDMARC is the author of this solution article.

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