Submit a ticket My Tickets
Login  Sign up

How to Setup DKIM for Zendesk?

This document is aimed at providing a step-by-step tutorial on how to configure DKIM for Zendesk. Setting up DKIM for Zendesk will help emails pass DMARC alignment and another key benefit that you will experience is improving your domain reputation among ISPs that will ensure fewer chances of your emails being marked as spam.

How to Create Custom Domain for DKIM on Zendesk? 

  1. Log in to your Zendesk account 

  2. Navigate to Admin > Channels >Email 

  1. Navigate to “Custom domain for DKIM”. Here you will find 2 CNAME records to be added to your domain’s DNS for selectors zendesk1 and zendesk2 

  2. The two CNAME records would appear as pointing to and pointing to

  1. Log in to your domain registrar’s management console

  2. Publish the two CNAME records in your domain’s DNS

  3. After the records are published in your DNS, head back to Zendesk and simple click on “Enable” checkbox in the “Custom domain for DKIM’ section

  4. Click on save to create your custom domain for DKIM on Zendesk

With this, you have DKIM setup for Zendesk successfully. 

You can lookup and validate your DKIM record for your domain using our free DKIM lookup tool


  • Type in your DKIM selector 

  • Enter your domain name (e.g. 

  • Click on Lookup DKIM 

Sign for your free DMARC analyzer today!

PowerDMARC is the author of this solution article.

Did you find it helpful? Yes No

Send feedback
Sorry we couldn't be helpful. Help us improve this article with your feedback.