You should enable DKIM if you want to protect and preserve your email content throughout the delivery process so it cannot be altered or hijacked by threat actors.
Activating DKIM for Jive
You need to request DKIM keys entries from Jive by raising a ticket with the Jive support team.
Request a new DKIM public key (for Jive Hosted) or DKIM CNAME Records (for Jive Cloud). The subject of your support ticket should be: DKIM configuration required
While raising ticket, please include:
- The email domain for which you want to activate DKIM
- A DKIM selector of your choice. This can be an alphanumeric value, and Jive requires it to be exactly 3 characters long
Once done the Jive Infrastructure Operations team will provide you the entries that you need to add to your domain's DNS.
Publishing your DKIM public key for Jive
After you get your public key from Jive’s support team:
- Login to your DNS provider’s management console as the admin
- Navigate to the DNS records section
- Create a TXT or CNAME record depending on the type of DKIM record provided to you
- Copy and paste the hostname and value
- Save changes to your record and wait for 48-72 hours for your DNS to process these changes