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How to Set Up DKIM for Freshservice?


DKIM stands for DomainKeys Identified Mail, and it enables domain owners to authenticate their validity and guarantee secure email transmission. Even forwarded emails, this reduces the chance of spam. Due to the growing threat of cyberattacks and brand impersonation, email authentication is a must-have security precaution that companies must implement. To enable DKIM you will have to obtain a DKIM key pair from Freshservice by contacting the Freshservice Support.

After obtaining the DKIM key pair, you will have to publish the DKIM public key through your DNS, while the private key is used by Freshservice to digitally sign your outgoing emails. Follow these steps:

Publishing DKIM key through DNS:

  • Log in to your DNS management console

  • Create a TXT record in your DNS with the title : <selector>._domainkey.<> for example:

  • In the section allotted for the TXT record value, paste the copied contents of the DKIM public key (the DKIM public and private key pair will be provided by Freshservice on request)

  • Click Save.

  • Lookup and validate the published DKIM DNS record using this free DKIM record lookup tool

Enable DMARC for your domains to protect against spoofing. Sign up for a DMARC trial today!

PowerDMARC is the author of this solution article.

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