An SPF record can save your domain from spam and phishing by allowing you to keep a record of your authorized sources. Crisp highly recommends their customers set up SPF and to use Crisp to send emails on your behalf, you have to use a subdomain of your parent domain to dedicate to Crisp servers.
- For example if your company is GreenLight inc, and runs greenlight.com
- And if you are using an email provider on @greenlight.com, like Gmail or Outlook
So you cannot use the parent domain which is already taken, you need a sub-domain of greenlight.com for dedicating to Crisp emails like -
- mails.greenlight.com
- accounts.greenlight.com
Creating a custom email domain for Crisp
On the Crisp Dashboard:
- Go to app.crisp.chat
- Go to Settings > Website Settings > Pick your website in the list
- Scroll down, and open Advanced configuration, then select Custom Email Domain
- In the field asking for the domain, enter your desired Custom Email Domain (eg. mail.greenlight.com)
- Click on Use this domain, then instructions will appear
- Do not click on verify yet,
- Connect on your DNS Manager (Cloudflare, Namecheap, ...)
- Add the DNS records provided by Crisp, one by one.(SPF/DKIM included)
- Now, click on Verify domain setup. Crisp will query your DNS records to ensure they are properly configured. This takes up to 20 seconds
- Crisp will acknowledge or reject the domain change. If it rejects the changes, check all records have been added to your DNS manager
- Publish this record in your DNS records section for your respective domain.
Enter your custom email domain and click use this domain
DNS records are generated, make sure to add them to your DNS manager
Finally, you can look up your record using our SPF record lookup tool, and enable DMARC for your domains to minimize spoofing attacks by taking a free DMARC trial.
