This document is aimed at providing a step-by-step tutorial on how to configure SPF for Zendesk. Setting up SPF for Zendesk will help emails pass DMARC alignment and another key benefit that you will experience is improving your domain reputation among ISPs that will ensure fewer chances of your emails being marked as spam.
Steps to Configure Zendesk SPF
In order to set up Zendesk SPF, you need to follow the steps given below:
The first step is to create an error-free and valid SPF record for your domain. You can use our SPF record generator to instantly generate an SPF record for free.
Choose if you want to allow servers listed as MX to send emails for your domain
Choose if you want to allow current IP address of the domain to send email for this domain
Fill in the IP addresses authorized to send emails from your domain
Add any other server hostnames or domains that may deliver or relay mail for your domain
Choose your SPF policy mode or the level of strictness of the receiving server from Fail (non-compliant emails will be rejected), Soft-fail (Non-compliant emails will be accepted but marked), and Neutral (Mails will probably be accepted)
Click on Generate SPF Record to instantly create your record
Note: Zendesk makes use of an include mechanism during SPF setup. While newly creating an SPF record for Zendesk to publish in your domain’s DNS, it will look something like this:
v=spf1 include:mail.zendesk.com -all
In case you have a pre-existing SPF record in your DNS an you just need to modify it to include zendesk SPF, then you can simple publish the following:
Previous record: v=spf1 include:spf.domain.com -all
New record: v=spf1 include:spf.domain.com include:mail.zendesk.com -all
How to Publish the SPF Record on Your DNS?
Log in to your DNS management console
Navigate to your desired domain
Specify your resource type: TXT
Specify your hostname: _spf
Paste the value of your generated SPF record
Save changes to configure SPF for your domain
Make sure you have only a single SPF record configured for your domain on your DNS, since multiple SPF records can invalidate your SPF record and lead to SPF failure.
Hopefully this document helped you setup SPF for Zendesk. You can lookup and validate your Zendesk SPF record using our free SPF record lookup tool, this will help you find any errors in your SPF record and resolve them faster.