SPF helps verify the origin of email messages so that unauthorized senders cannot send messages on behalf of your domain. Freshdesk supports SPF authentication, and it can be configured manually by following the simple steps discussed in this document. 

Steps to Configure SPF for Freshdesk

• Open the website of your domain registrar 

• Login to your DNS management console

• Navigate to your DNS configuration settings, and in the Zone file try to find SPF record or look for TXT

In case you have a pre-existing SPF record, 

Simply add an include mechanism to your record with the value: include:email.freshdesk.com

So if your previous record was v=spf1 include:._spf.google.com ~all, your new record will be:

v=spf1 include:._spf.google.com include:email.freshdesk.com ~all

In case you don’t have a pre-existing SPF record,

Publish the following SPF record for Freshdesk: v=spf1 include:email.freshdesk.com ~all

With this, you will now be able to exchange email messages from your Freshdesk account without hindrances, or the fear of them failing DMARC authentication.  

Sign up for our free DMARC analyzer today!