It's possible that the emails you send to your prospects will be categorized as spam. To prevent this from happening, simply edit your Domain Name System and include a Sender Policy Framework (SPF) record which will authorize Freshsales to send emails on your behalf.
Adding an SPF Record for Freshsales
- Login to your DNS management console
- Navigate to Tools & Settings > DNS Template
- You need to edit the DNS TXT record related to SPF
- An SPF TXT record for Freshsales will have the following syntax:
name.domain.com TXT v=spf1 include:_spf.freshsales.io
- Publish this record in your DNS records section for your respective domain.
Note: If you don’t have an SPF record previously for your domain, simply publish the above-mentioned record to enable SPF for outgoing emails using Freshsales. If you do have an existing SPF record in your DNS, you need to modify it to include Freshsales, as shown below:
Previous SPF record: v=spf1 mx -all
Modified SPF record: v=spf1 mx include:_spf.freshsales.io
- Save changes
- Wait for 72 hours to allow your DNS to process the changes