A Sender Policy Framework record ensures that emails sent from the given domain are not flagged as spam by email clients. You will be needed to register an SPF record with your DNS in addition to setting up your support email to ensure that all of your emails are delivered correctly. 

Creating an SPF Record for Freshservice

Here are the steps to set up SPF for Freshservice :

• Login to your DNS management console 

• Navigate to Tools & Settings > DNS Template

• You need to edit the DNS TXT record related to SPF

• An SPF TXT record for Freshservice will have the following syntax: 

mydomain.com    TXT    v=spf1  include:email.freshservice.com ~all 

• Publish this record in your DNS records section for your respective domain. 

Note: If you don’t have an SPF record previously for your domain, simply publish the above-mentioned record to enable SPF for outgoing emails using Freshservice. If you do have an existing SPF record in your DNS, you need to modify it to include Freshservice, as shown below:

Previous SPF record:  v=spf1 mx ~all

Modified SPF record:  v=spf1 mx include:email.freshservice.com ~all 

• Save changes 

• Wait for 72 hours to allow your DNS to process the changes 

Finally, you can look up your record using our SPF record lookup tool, and enable DMARC for your domains: take a DMARC trial.