SPF is an email authentication standard that protects your domain from spam by providing a way to publish a list of sending sources that are permitted to send emails from your domain. To add ChargeDesk as a verified sender, follow these steps!
Creating an SPF record for ChargeDesk
Log in to your ChargeDesk account, navigate to Setup > Emails > Generate SPF & DKIM Records.
You will be redirected to a page that will have a generated SPF record for your domain. Copy and paste the record into your DNS.
Alternatively, you can also follow the steps given below to configure SPF for ChargeDesk without having to log in to your ChargeDesk account.
Login to your DNS management console
Navigate to Tools & Settings > DNS Template
You need to edit the DNS TXT record related to SPF
An SPF TXT record for ChargeDesk will have the following syntax:
yourdomain.com TXT v=spf1 include:_spf.chargedesk.com -all
Publish this record in your DNS records section for your respective domain.
Note: If you don’t have an SPF record previously for your domain, simply publish the above-mentioned record to enable SPF for outgoing emails using ChargeDesk. If you do have an existing SPF record in your DNS, you need to modify it to include ChargeDesk, as shown below:
Previous SPF record: v=spf1 mx include:spf.domain.com -all
Modified SPF record: v=spf1 mx include:spf.domain.com include:_spf.chargedesk.com -all
Wait for 48-72 hours to allow your DNS to process the changes
Once your DNS is done processing the changes, you need to click the "Verify Records" button to verify your SPF record. This step is mandatory.