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How to Set Up SPF for ChargeDesk?


SPF is an email authentication standard that protects your domain from spam by providing a way to publish a list of sending sources that are permitted to send emails from your domain. To add ChargeDesk as a verified sender, follow these steps! 

Creating an SPF record for ChargeDesk

Log in to your ChargeDesk account, navigate to Setup > Emails > Generate SPF & DKIM Records

You will be redirected to a page that will have a generated SPF record for your domain. Copy and paste the record into your DNS. 

Alternatively, you can also follow the steps given below to configure SPF for ChargeDesk without having to log in to your ChargeDesk account. 

  • Login to your DNS management console 

  • Navigate to Tools & Settings > DNS Template

  • You need to edit the DNS TXT record related to SPF

  • An SPF TXT record for ChargeDesk will have the following syntax:    TXT    v=spf1 -all

  • Publish this record in your DNS records section for your respective domain. 

NoteIf you don’t have an SPF record previously for your domain, simply publish the above-mentioned record to enable SPF for outgoing emails using ChargeDesk. If you do have an existing SPF record in your DNS, you need to modify it to include ChargeDesk, as shown below:

Previous SPF record:  v=spf1 mx -all

Modified SPF record: v=spf1 mx -all

  • Save changes 

  • Wait for 48-72 hours to allow your DNS to process the changes 

Once your DNS is done processing the changes, you need to click the "Verify Records" button to verify your SPF record. This step is mandatory.

Finally, you can look up your record using our SPF record lookup tool, and enable DMARC for your domains with our DMARC analyzer

PowerDMARC is the author of this solution article.

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